Information & Help

Ordering:

What payment methods are accepted?
We accept all major credit cards.  We do not accept checks or COD orders.  Your card will not be charged until the order is processed. Our cart is Level 1 PCI compliant, rest assured your data is secure. 


Do you charge sales tax?
If your order is shipped the state of Florida, we are obligated to charge sales tax on the order.  During checkout we will display the sales tax and total your order.


How do I redeem a promo code (online coupon)?
From time-to-time Cigarette Racing Team sends special promotional offers to our newsletter subscribers or facebook fans. Offers may include a "promo code". Activate your promo code during the payment step of the checkout process. 

If your promo code fails to activate it may because it has expired, or perhaps the items in your shopping bag are not eligible.

Please note: Promo codes may not be combined with other offers and are not valid at our retail store locations.  Finally, promo codes/coupons can't be used for orders that are already processed. 


Do you have a retail location?
No.  The warehouse is located at the Cigarette Racing Team headquarters, but we do not maintain open retail hours.  


Shipping:

When do you ship?
All orders are shipped Monday through Friday, excluding holidays. Shipments are processed within 24-48 hours*. Any orders placed on Saturday or Sunday will be shipped the following week.  

*NOTE: Specialty items may take additional time to ship.  If additional shipping time is necessary, it will be stated in the item description.


How do you ship?
We ship exclusively through FedEX.  FedEX is integrated with our cart and will automatically calculate the shipping cost to give you an exact rate.


Do you ship outside of the United States?
No, unfortunately, we currently only ship to destinations within the United States.  


Returns:

What's your return policy?
We can only accept returns for merchandise purchased on cigaretteracingstore.com.  Contact Cigarette via store@cigaretteracing.com within 7 business days of receipt of the item.  All physical location sales are final (retail store and event kiosks)

Conditions for returns/exchanges:
            
• All items must be returned in a new, unworn, and unwashed condition. All original tags and accessories must still be attached.
            
• If you believe you have received a defective item, please contact us within 7 business days of the delivery date.




How do I return an eligible item?
To return your item:
1. E-mail store@cigaretteracing.com for a return authorization.
2. Repackage your product in the original box if possible. Include a copy of the packing slip with a note of the reason for return. Please write your daytime phone number on the packing slip, this will speed processing of your product in the event we need to contact you. 
3. Send your package using a traceable delivery service of your choice.  You are responsible for the shipping.

We are not responsible for loss or damage during shipment, please insure your items with your carrier. Returns take 5 to 10 business days to process, you will be notified of your return via e-mail. We will attempt to refund the credit card you used for the original transaction. Your credit card company determines the time it takes for the returned amount to post to your account.




Send returns to:

Cigarette Racing Team Store

4355 NW 128th St.

Opa-Locka, FL

30054


Counterfeit Warning!

Items with the Cigarette Logo purchased from unauthorized sources carry no warranty from Cigarette Racing Team, regardless of any claims made by the seller. This is the only official location to buy Cigarette Racing Team apparel (exception being select shows which will be noted on this site).  Be wary of counterfeit or stolen items.  

We would greatly appreciate your notification if you run across an unauthorized seller.